Terms and Conditions
Terms of Service
For all orders via our online shop, the following terms and conditions apply.
2. Contracting party, conclusion of contract
The purchase contract is concluded with Industrievertretung Hanna GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of the receipt of the order takes place together with the acceptance of the order by an e-mail, which we send you within max. Send 24 hours after clicking on the order button. We reserve the right to make changes (such as correction of the default payment / delivery conditions, which have been changed manually). With this e-mail confirmation the purchase contract has come about.
(see Payment & Shipping)
(see Payment & Shipping)
5. Retention of title
The goods remain our property until full payment.
6. Transport damage
If goods are delivered with obvious damage in transit, please complain such errors as soon as possible to the deliverer and please contact us immediately. The failure to make a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or transport insurance.
7. Contract Text Storage
We save the contract text and send you the order data by e-mail. You can also view and download the terms and conditions here on this page. You can see your past orders in our customer login.
8. Contract language
The language available for the contract is German.
For the products offered in our shop, the legal warranty rights exist.
Claims for damages of the customer are excluded, unless otherwise stated below. The above disclaimer of liability also applies in favor of the legal representatives and vicarious agents of the provider, if the customer claims against them.
Excluded from the exclusion of liability stated in Section 1 are claims for damages due to injury to life, limb, health and claims for damages resulting from the violation of essential contractual obligations. Significant contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract, e.g. the supplier has to hand over the goods to the customer free of material and legal defects and to obtain the property of the customer. Also excluded from the disclaimer is the liability for damages that are based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents.
Provisions of the Product Liability Act (ProdHaftG) remain unaffected.
11. Prohibition of assignment and pledging
The assignment or pledging of claims or rights of the customer against the provider is excluded without the consent of the provider, unless the customer proves a legitimate interest in the assignment or pledge.
A right of set-off of the customer exists only if his set-off for a set-off has been legally established or is undisputed.
13. Choice of law and jurisdiction
The law of the Federal Republic of Germany applies to the contractual relations between the supplier and the customer. Excluded from this choice of law are the mandatory consumer protection regulations of the country in which the customer has his habitual residence. The application of the UN Sales Convention is excluded.
Jurisdiction for all disputes arising from the contractual relationship between the customer and the provider is the domicile of the provider, if the customer is a merchant, a legal entity under public law or a special fund under public law.
Duty to inform before a dispute arises (§ 36 VSBG)
The Industrievertretung Hanna GmbH does not participate in consumer arbitration proceedings under the Consumer Dispute Settlement Act. We do not fall under the criteria, but our customer service is fully guaranteed.